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Minimalist elegance, crafted for everyday freedom.
Grace™ is the backpack designed for those who embrace clean lines, lightness, and effortless style. Perfect for city strolls, busy workdays, or spontaneous weekend getaways, its refined white tone and modern silhouette make it a versatile companion that elevates any outfit while offering practical function.
Why Choose Grace™ – Elegant and Lightweight Backpack?
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Wavy, feminine design: Unique contours create a refined and elegant statement piece.
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Secure zipper pockets: Keep essentials like phone, keys, and wallet safe yet accessible.
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Adjustable comfort: Shoulder or crossbody wear, tailored to your style and needs.
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Built for daily use: Durable construction that withstands trends and time with ease.
Carry elegance with ease—choose Grace™ today!
If our product does not meet your expectations, you can return it within 30 days upon receipt.
Before returning the goods, please contact our customer service at support@cideema-vancouver.com and let us know the reason for the return so we can process your request correctly.
At Cideema - Vancouver, we want you to love your purchase. If something isn’t quite right, this Returns Policy explains how to request and process a return.
Eligibility for Returns
To keep returns fair and consistent, please note the following conditions:
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Return window: You may request a return within 14 days of receiving your item (delivery confirmation date).
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Condition: Items must be unused, unwashed, undamaged, and in their original condition with all tags and labels attached.
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Try-on vs. wear: Trying on is allowed; wearing the item beyond try-on (e.g., outdoors/use) is not.
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Multiple-size intent: Ordering the same product in multiple sizes with the intent to return part of the order is not permitted.
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Return costs: All return shipping costs (including international postage and any customs/duties on the return) are the customer’s responsibility.
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Return after receipt only: A return can only be requested after the item has been physically received.
Non-returnable items (for hygiene/safety reasons): underwear, bodysuits, swimwear without hygiene seal, earrings, cosmetics, and final-sale items (if marked as such at checkout).
How to Start a Return
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Request approval: Email support@cideema-vancouver.com within 14 days of delivery, including:
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Order number
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Item(s) you wish to return
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Reason for the return (brief)
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Receive instructions: We will reply with the return address of our supplier (based in China) and packing guidance.
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Ship your return:
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Send the item(s) back at your own cost, including any customs/duty fees required on return.
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Use a trackable shipping method and keep the proof of postage and tracking number.
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Inspection: Once received at the return facility, we’ll inspect the item(s) for eligibility (typically within 2–5 business days).
We strongly recommend a tracked/insured service. We cannot process a refund for parcels that do not reach the return facility.
Refunds
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Method & timing: If the return is approved, we will issue a refund to your original payment method within 14 days of receiving the return at the designated address.
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What’s refunded: Product price(s) only. Original shipping fees (if any) are non-refundable.
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Processing time: Your bank or card issuer may require an additional 3–10 business days to post the funds.
If an item is returned used, washed, damaged, or without original tags/packaging, we may decline the refund and return the item to you.
Exchanges
We don’t offer direct exchanges at this time. If you need a different size or color, please place a new order and initiate a return for the original item following the process above.
Damaged, Defective, or Wrong Item Received
If you received a faulty or incorrect item, contact us within 48 hours of delivery at support@cideema-vancouver.com with:
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Order number
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Photos of the item, packaging, and shipping label
If confirmed, we’ll provide a solution (replacement or refund). In such cases, return costs may be covered by us.
Liability & Address Accuracy
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If tracking shows an order was delivered to the address provided at checkout, we are not responsible for loss or theft after delivery.
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Address errors: The customer is responsible for entering the correct delivery address. Please notify us of any error within 24 hours of placing your order at support@cideema-vancouver.com.
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Parcels returned to sender due to an incorrect or undeliverable address may incur additional reshipping costs.
Contact
For any questions regarding returns, please reach out to our Customer Care team:
Email: support@cideema-vancouver.com
Hours: Monday–Friday, 9:00–18:00 (GMT)
We are offering free shipping within Canada for all orders.
We ship our packages with a Track & Trace code so you can always monitor your order.
You will receive the Track & Trace code via email within 1-24 hours after placing your order.
Cideema - Vancouver has over 3.172+ satisfied customers and our customers give us a rating of 4.7/5.0.
