Shipping & Delivery Policy

At Cideema - Vancouver, we aim to ensure your order reaches you as quickly, securely, and smoothly as possible.
Below you’ll find all the details about our shipping and delivery process.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment is confirmed.

  • Once your order has been shipped, you will receive an email with your tracking information.

  • Please note: during busy seasons, holidays, or promotional periods, processing times may take slightly longer.

Orders placed on weekends or public holidays will be processed the next business day.

2. Delivery Time

The average shipping time is 3–7 business days, depending on your destination.
Delivery times may vary due to customs inspections, postal delays, or peak shipping seasons.

Region Estimated Delivery Time
United Kingdom 3–5 business days
Europe 5–7 business days
North America 5–10 business days
Rest of the World 7–12 business days

Please note that customs or local postal delays are outside our control.

3. Shipping Origin and Method

All orders are shipped directly from our trusted supplier in China to ensure efficient fulfillment and global availability.
Shipments are handled by reliable international carriers, and all packages come with a tracking number for transparency.

Depending on your location, customs fees or import duties may apply upon delivery.
These costs are the responsibility of the customer.

4. Shipping Costs

Shipping costs are automatically calculated at checkout and depend on:

  • Destination country

  • Total package weight

  • Selected shipping method

We regularly offer free or discounted shipping promotions, which will be clearly indicated during checkout.

5. Tracking Your Order

Once your order is dispatched, you’ll receive an email containing your tracking number and a direct tracking link.
Tracking updates may take up to 48 hours to appear once the parcel is in transit.

If you experience any issues with tracking, please contact our customer service team at support@cideema-vancouver.com

6. Responsibility During Delivery

  • If tracking information confirms that a package has been delivered to the address provided at checkout, Cideema - Vancouver cannot be held responsible for loss or theft after delivery.

  • Customers are responsible for providing a complete and accurate shipping address.

  • If you notice an address error, please contact us within 24 hours of placing your order so we can attempt to correct it before shipment.

Orders returned due to incorrect addresses or unclaimed parcels may incur reshipping fees.

7. Customs, Duties & Taxes

International shipments may be subject to import duties or customs taxes.
These charges are not included in the product or shipping cost and are the customer’s responsibility.
Please check with your local customs office for more details before placing your order.

8. Contact Information

If you have any questions about shipping, delivery times, or tracking, please contact us:

📧 support@cideema-vancouver.com
🕓 Monday – Friday, 9:00 AM – 6:00 PM (GMT)