Terms and Condition

These Terms and Conditions apply to all purchases made through the website of Cideema - Vancouver, located in Canada, and reachable at support@cideema-vancouver.com.
By placing an order, you agree to be bound by the following terms.

1. Applicability

By completing a purchase through our website, you confirm that you have read, understood, and agreed to these Terms and Conditions.
These terms apply to all orders placed via our online store and form the legal agreement between the customer (“you”) and Cideema - Vancouver (“we,” “us,” or “our”).

2. Product Information

We make every effort to ensure that all product descriptions, images, pricing, and availability information on our website are accurate and up to date.
However, occasional typographical errors, inaccuracies, or omissions may occur. We reserve the right to correct such errors at any time, without prior notice.

Colors and materials may appear slightly different depending on your device’s display settings.

3. Orders and Payments

  • Orders are processed only after full payment has been received.

  • Available payment methods (e.g., Visa, Mastercard, PayPal, Klarna, etc.) may vary depending on your location.

  • You are responsible for ensuring that all payment information is entered correctly.

  • All prices on our website are listed in CAD (Canadian Dollar) unless otherwise stated, and include applicable VAT where required.

Fraudulent or suspicious transactions will be reviewed and may result in cancellation or reporting to relevant authorities.

4. Order Processing and Delivery

  • Processing time: 1–3 business days

  • Shipping time: 3–7 business days (depending on destination)

  • Origin: Orders are shipped directly from our supplier in China

Shipping times are estimates and may vary due to customs procedures, courier delays, or unforeseen logistics issues.
Tracking information will be provided once the order has been dispatched.

We are not responsible for delays caused by the shipping carrier or customs clearance.

5. Returns and Cancellations

Please refer to our [Returns Policy] for all return and cancellation procedures, timeframes, and customer obligations.

6. Liability

  • We are not liable for loss, theft, or damage after delivery confirmation if the tracking system indicates that the parcel was successfully delivered to the address provided by the customer.

  • Customers are responsible for entering their correct shipping address at checkout.

  • Any address errors must be reported within 24 hours after placing the order.

We do not accept responsibility for indirect or consequential damages, such as missed opportunities or profit loss, resulting from late or failed deliveries.

7. Intellectual Property

All website content — including text, product descriptions, photos, videos, designs, and logos — is the intellectual property of Cideema - Vancouver.
You may not copy, reproduce, distribute, or use any content from our website without prior written permission.

8. Complaints Procedure

If you have a question or complaint about your order, please contact us in writing at:
📧support@cideema-vancouver.com

We aim to respond to all inquiries and complaints within 5 business days.
Our customer care team will always do its best to resolve issues fairly and efficiently.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Canada.
In case of disputes, both parties agree to submit to the exclusive jurisdiction of the CAD courts.

Contact Information:
Cideema - Vancouver
📧 support@cideema-vancouver.com
🕓 Monday – Friday, 9:00 AM – 6:00 PM (GMT)