Privacy Policy

This Privacy Policy applies to the services provided by Cideema - Vancouver, located in Canada, and reachable at support@cideema-vancouver.com.
We value and respect the privacy of our customers and ensure that all personal information you share with us is treated with the highest level of confidentiality and security.

1. Information We Collect

We collect personal data that you provide to us when you place an order, create an account, subscribe to our newsletter, or contact our customer service team. This may include:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via our payment partners)

  • IP address and device information

  • Browsing and activity data on our website

We also collect data automatically through cookies and similar technologies to enhance user experience and optimize our store performance.

2. Purpose of Data Processing

We use your personal data for the following purposes:

  • To process, fulfill, and deliver your orders

  • To provide efficient and friendly customer support

  • To send order updates, confirmations, and relevant product information

  • To improve our website, marketing, and services

  • To detect and prevent fraudulent or unauthorized activity

  • To comply with applicable legal and tax obligations

We do not sell or rent your personal data to third parties under any circumstances.

3. Sharing of Data with Third Parties

We only share your information with trusted third-party partners who are essential for running our business operations, such as:

  • Payment providers (for secure checkout and processing transactions)

  • Shipping carriers (to deliver your orders efficiently)

  • IT and analytics services (for website functionality and performance tracking)

All third parties are required to handle your data securely and in accordance with privacy regulations (such as the UK GDPR).

4. Data Retention

Your personal data is stored only as long as necessary for the purpose for which it was collected, or as required by applicable law (for example, for tax and accounting purposes).
Once this period has expired, your data will be securely deleted or anonymized.

5. Cookies and Tracking

Our website uses cookies to improve functionality, analyze visitor behavior, and personalize marketing content.
You can choose to accept or reject cookies through your browser settings at any time. However, disabling cookies may limit some website functionality.

6. Your Rights

You have the following rights regarding your personal data:

  • The right to access your personal information

  • The right to request correction or deletion

  • The right to restrict or object to data processing

  • The right to data portability (transfer of your information to another service)

To exercise any of these rights, please contact us at support@cideema-vancouver.com.
We will respond to all requests within a reasonable timeframe and in accordance with applicable data protection laws.

7. Security of Your Data

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration.
All payment transactions are encrypted and processed via secure connections (SSL).

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements.
The latest version will always be published on this page with the updated date.

9. Contact Information

For questions, requests, or comments about this Privacy Policy, please contact us via:

Company Name: Cideema - Vancouver
Email: support@cideema-vancouver.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)