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SALE UPDATE: Due to high demand during our autumn sale, only a limited number of items are left!
Stay Warm and Comfy!
Stay stylish and protected from the elements with our new Zuleika Windbreaker Coat. This versatile coat is designed for year-round wear, providing a perfect blend of warmth and lightweight comfort. It's the ultimate solution for those who want a coat that complements their body shape while offering protection against wind and rain.
Why Choose the Zuleika Coat?
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Versatile for year-round wear: A coat that is warm, waterproof, and windproof for year-round wear.
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Flattering and comfortable fit: A coat that complements the body shape while offering ample room for comfort, so you can move freely without feeling restricted.
- Goodbye bulk, hello sleek style: The ultimate solution to coats that feel bulky and uncomfortable, providing a streamlined and fashionable silhouette.
Si notre produit ne répond pas à vos attentes, vous pouvez le retourner dans les 30 jours suivant sa réception .
Avant de nous retourner les marchandises, veuillez contacter notre service clientèle à l' adresse support@cideema-vancouver.com et nous indiquer la raison du retour afin que nous puissions traiter votre demande correctement.
At Cideema - Vancouver, we want you to love your purchase. If something isn’t quite right, this Returns Policy explains how to request and process a return.
Eligibility for Returns
To keep returns fair and consistent, please note the following conditions:
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Return window: You may request a return within 14 days of receiving your item (delivery confirmation date).
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Condition: Items must be unused, unwashed, undamaged, and in their original condition with all tags and labels attached.
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Try-on vs. wear: Trying on is allowed; wearing the item beyond try-on (e.g., outdoors/use) is not.
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Multiple-size intent: Ordering the same product in multiple sizes with the intent to return part of the order is not permitted.
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Return costs: All return shipping costs (including international postage and any customs/duties on the return) are the customer’s responsibility.
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Return after receipt only: A return can only be requested after the item has been physically received.
Non-returnable items (for hygiene/safety reasons): underwear, bodysuits, swimwear without hygiene seal, earrings, cosmetics, and final-sale items (if marked as such at checkout).
How to Start a Return
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Request approval: Email support@cideema-vancouver.com within 14 days of delivery, including:
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Order number
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Item(s) you wish to return
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Reason for the return (brief)
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Receive instructions: We will reply with the return address of our supplier (based in China) and packing guidance.
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Ship your return:
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Send the item(s) back at your own cost, including any customs/duty fees required on return.
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Use a trackable shipping method and keep the proof of postage and tracking number.
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Inspection: Once received at the return facility, we’ll inspect the item(s) for eligibility (typically within 2–5 business days).
We strongly recommend a tracked/insured service. We cannot process a refund for parcels that do not reach the return facility.
Refunds
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Method & timing: If the return is approved, we will issue a refund to your original payment method within 14 days of receiving the return at the designated address.
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What’s refunded: Product price(s) only. Original shipping fees (if any) are non-refundable.
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Processing time: Your bank or card issuer may require an additional 3–10 business days to post the funds.
If an item is returned used, washed, damaged, or without original tags/packaging, we may decline the refund and return the item to you.
Exchanges
We don’t offer direct exchanges at this time. If you need a different size or color, please place a new order and initiate a return for the original item following the process above.
Damaged, Defective, or Wrong Item Received
If you received a faulty or incorrect item, contact us within 48 hours of delivery at support@cideema-vancouver.com with:
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Order number
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Photos of the item, packaging, and shipping label
If confirmed, we’ll provide a solution (replacement or refund). In such cases, return costs may be covered by us.
Liability & Address Accuracy
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If tracking shows an order was delivered to the address provided at checkout, we are not responsible for loss or theft after delivery.
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Address errors: The customer is responsible for entering the correct delivery address. Please notify us of any error within 24 hours of placing your order at support@cideema-vancouver.com.
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Parcels returned to sender due to an incorrect or undeliverable address may incur additional reshipping costs.
Contact
For any questions regarding returns, please reach out to our Customer Care team:
Email: support@cideema-vancouver.com
Hours: Monday–Friday, 9:00–18:00 (GMT)
Nous offrons la livraison gratuite partout au Canada pour toutes les commandes .
Nous expédions nos colis avec un code de suivi, ce qui vous permet de suivre votre commande en permanence.
Vous recevrez le code de suivi par e-mail dans un délai de 1 à 24 heures après avoir passé votre commande.
Cideema - Vancouver compte plus de 3 172 clients satisfaits et nos clients nous attribuent une note de 4,7/5,0.
