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SALE UPDATE: Due to high demand during our autumn sale, only a limited number of items are left!
Démarquez-vous avec un style audacieux et décontracté.
Que ce soit pour un café entre amis ou une sortie décontractée le week-end, le pull Briana™ Casual vous permettra de mettre en valeur votre style unique. Son imprimé original ajoute de la personnalité, tandis que sa coupe ample assure un confort maximal, idéal pour les journées où vous souhaitez vous sentir chic sans pour autant sacrifier le confort.
Pourquoi choisir Briana™ ?
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Motif léopard audacieux : Ajoute instantanément une touche de style à n'importe quelle tenue.
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Coupe ample : Confort douillet avec une silhouette flatteuse.
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Style facile : Se porte parfaitement avec un jean, une jupe ou un legging.
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Confortable à porter toute la journée : Léger et respirant, il vous permet de rester élégant et à l'aise.
Osez un style audacieux – achetez maintenant !
Si notre produit ne répond pas à vos attentes, vous pouvez le retourner dans les 30 jours suivant sa réception .
Avant de nous retourner les marchandises, veuillez contacter notre service clientèle à l' adresse support@cideema-vancouver.com et nous indiquer la raison du retour afin que nous puissions traiter votre demande correctement.
At Cideema - Vancouver, we want you to love your purchase. If something isn’t quite right, this Returns Policy explains how to request and process a return.
Eligibility for Returns
To keep returns fair and consistent, please note the following conditions:
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Return window: You may request a return within 14 days of receiving your item (delivery confirmation date).
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Condition: Items must be unused, unwashed, undamaged, and in their original condition with all tags and labels attached.
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Try-on vs. wear: Trying on is allowed; wearing the item beyond try-on (e.g., outdoors/use) is not.
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Multiple-size intent: Ordering the same product in multiple sizes with the intent to return part of the order is not permitted.
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Return costs: All return shipping costs (including international postage and any customs/duties on the return) are the customer’s responsibility.
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Return after receipt only: A return can only be requested after the item has been physically received.
Non-returnable items (for hygiene/safety reasons): underwear, bodysuits, swimwear without hygiene seal, earrings, cosmetics, and final-sale items (if marked as such at checkout).
How to Start a Return
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Request approval: Email support@cideema-vancouver.com within 14 days of delivery, including:
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Order number
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Item(s) you wish to return
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Reason for the return (brief)
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Receive instructions: We will reply with the return address of our supplier (based in China) and packing guidance.
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Ship your return:
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Send the item(s) back at your own cost, including any customs/duty fees required on return.
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Use a trackable shipping method and keep the proof of postage and tracking number.
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Inspection: Once received at the return facility, we’ll inspect the item(s) for eligibility (typically within 2–5 business days).
We strongly recommend a tracked/insured service. We cannot process a refund for parcels that do not reach the return facility.
Refunds
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Method & timing: If the return is approved, we will issue a refund to your original payment method within 14 days of receiving the return at the designated address.
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What’s refunded: Product price(s) only. Original shipping fees (if any) are non-refundable.
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Processing time: Your bank or card issuer may require an additional 3–10 business days to post the funds.
If an item is returned used, washed, damaged, or without original tags/packaging, we may decline the refund and return the item to you.
Exchanges
We don’t offer direct exchanges at this time. If you need a different size or color, please place a new order and initiate a return for the original item following the process above.
Damaged, Defective, or Wrong Item Received
If you received a faulty or incorrect item, contact us within 48 hours of delivery at support@cideema-vancouver.com with:
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Order number
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Photos of the item, packaging, and shipping label
If confirmed, we’ll provide a solution (replacement or refund). In such cases, return costs may be covered by us.
Liability & Address Accuracy
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If tracking shows an order was delivered to the address provided at checkout, we are not responsible for loss or theft after delivery.
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Address errors: The customer is responsible for entering the correct delivery address. Please notify us of any error within 24 hours of placing your order at support@cideema-vancouver.com.
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Parcels returned to sender due to an incorrect or undeliverable address may incur additional reshipping costs.
Contact
For any questions regarding returns, please reach out to our Customer Care team:
Email: support@cideema-vancouver.com
Hours: Monday–Friday, 9:00–18:00 (GMT)
Nous offrons la livraison gratuite partout au Canada pour toutes les commandes .
Nous expédions nos colis avec un code de suivi, ce qui vous permet de suivre votre commande en permanence.
Vous recevrez le code de suivi par e-mail dans un délai de 1 à 24 heures après avoir passé votre commande.
Cideema - Vancouver compte plus de 3 172 clients satisfaits et nos clients nous attribuent une note de 4,7/5,0.
